{"id":3360,"date":"2023-05-12T10:20:03","date_gmt":"2023-05-12T03:20:03","guid":{"rendered":"https:\/\/cinethailand.com\/faq\/"},"modified":"2023-05-29T12:04:22","modified_gmt":"2023-05-29T05:04:22","slug":"faq","status":"publish","type":"page","link":"https:\/\/cinethailand.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<h2>\n\t\tFrequently Asked Questions\n\t<\/h2>\n\t<ul>\n\t\t<li><a href=\"#faq-one\" target=\"_self\" aria-label=\"Go to #faq-one\" rel=\"noopener\"><\/a>\t\t\t\t\n\t\tFREQUENTLY ASKED QUESTIONS<p>FAQ<\/p><\/li>\t<\/ul>\n\t<ul>\n\t\t<li><a href=\"#faq-two\" target=\"_self\" aria-label=\"Go to #faq-two\" rel=\"noopener\"><\/a>\t\t\t\t\n\t\tRETURN POLICY<p>Return Policy<\/p><\/li>\t<\/ul>\n\t<ul>\n\t\t<li><a href=\"#faq-three\" target=\"_self\" aria-label=\"Go to #faq-three\" rel=\"noopener\"><\/a>\t\t\t\t\n\t\tABOUT PRODUCTS<p>About Products<\/p><\/li>\t<\/ul>\n<h2>\n\t\tFAQ\n\t<\/h2>\n\t\t\t\t\t\t<h5 tabindex=\"0\">When will the product be delivered ?<\/h5>\n\t\t\t<p>Your order will be shipped within 24 hours after we receive confirmation of payment.<\/p>\n\t\t\t\t\t\t<h5 tabindex=\"0\">How many days will I receive the product ?<\/h5>\n\t\t\t<p>Delivery within Thailand<\/p>\n<ul>\n<li>Bangkok Metropolitan Area : 2 &#8211; 4 business days<\/li>\n<li>Provincial : 3 &#8211; 5 business days<\/li>\n<\/ul>\n<p>Shipping Abroad<\/p>\n<ul>\n<li>Asia Zone : 15 &#8211; 30 business days<\/li>\n<li>America Zone, Europe Zone, and Africa Zone : 30 &#8211; 45 business days<\/li>\n<\/ul>\n\t\t\t\t\t\t<h5 tabindex=\"0\">What do I have to do when I don&#8217;t receive my order ?<\/h5>\n\t\t\t<p>If you do not receive the product after the expected delivery date. You can email us at <a href=\"mailto:cine.thailand@gmail.com\">cine.thailand@gmail.com<\/a> or contact our customer service at <a href=\"tel:+66655357744\">065-535-7744<\/a> during business hours Monday &#8211; Sunday from 8:00 a.m. &#8211; 10:00 p.m. To check the status of your parcel.<\/p>\n\t\t\t\t\t\t<h5 tabindex=\"0\">What country is the company\/factory located in ?<\/h5>\n\t\t\t<p>Our company and manufacturing plant are located in Thailand.<\/p>\n<h2>\n\t\tReturn Policy\n\t<\/h2>\n\t\t\t\t\t\t<h5 tabindex=\"0\">In case you want to return because the product is not satisfactory.<\/h5>\n\t\t\t<p>The most important thing of CINE is customer satisfaction. We are happy to accept returns within 7-12 days from the date you received the product. The returned product must be in perfect condition. It has not been washed or used before, Along with the product price tags and returned in the original packaging. According to the conditions for changing or returning the product.<\/p>\n<p>*The customer is responsible for the cost of returning the product.<\/p>\n<p>**When we receive the returned product and verify that the product is still in perfect condition, according to the conditions. We will process a refund for the value of the returned item and notify you via email upon completion.<\/p>\n\t\t\t\t\t\t<h5 tabindex=\"0\">Product Warranty<\/h5>\n\t\t\t<p>In case that we ship the wrong item from the order confirmation details or in case of damaged product manufacturing damage. We are happy to be responsible for changing and delivering new products to customers without any charge. Just inform us of the details within 7-12 days from the time you receive the product.<\/p>\n\t\t\t\t\t\t<h5 tabindex=\"0\">Where can I contact for more information on product return ?<\/h5>\n\t\t\t<p>You can inquire about returns or inquire about the return process by emailing us at cine.thailand@gmail.com or contact our customer service at 065-535-7744 during business hours Monday &#8211; Sunday from 8:00 a.m. &#8211; 10:00 p.m.<\/p>\n<h2>\n\t\tAbout Products\n\t<\/h2>\n\t\t\t\t\t\t<h5 tabindex=\"0\">Does the color of the product fall ? When washing for the first time ?<\/h5>\n\t\t\t<p>All of our products go through a washing and drying process before being delivered to you. We recommend that you wash it separately from other clothes.<\/p>\n\t\t\t\t\t\t<h5 tabindex=\"0\">Can I use the washing machine ?<\/h5>\n\t\t\t<p>Yes<\/p>\n\t\t\t\t\t\t<h5 tabindex=\"0\">Can I use warm water to wash it?<\/h5>\n\t\t\t<p>Yes<\/p>\n\t\t\t\t\t\t<h5 tabindex=\"0\">Can I use an iron with the product ?<\/h5>\n\t\t\t<p>Yes<\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions FREQUENTLY ASKED QUESTIONS FAQ RETURN POLICY Return Policy ABOUT PRODUCTS About Products FAQ When will the product be delivered ? Your order will be shipped within 24 hours after we receive confirmation of payment. How many days will I receive the product ? Delivery within Thailand Bangkok Metropolitan Area : 2 &#8211; &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/cinethailand.com\/en\/faq\/\"> <span class=\"screen-reader-text\">FAQ<\/span> Read More \u00bb<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"class_list":["post-3360","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/cinethailand.com\/en\/wp-json\/wp\/v2\/pages\/3360","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cinethailand.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cinethailand.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cinethailand.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cinethailand.com\/en\/wp-json\/wp\/v2\/comments?post=3360"}],"version-history":[{"count":1,"href":"https:\/\/cinethailand.com\/en\/wp-json\/wp\/v2\/pages\/3360\/revisions"}],"predecessor-version":[{"id":3361,"href":"https:\/\/cinethailand.com\/en\/wp-json\/wp\/v2\/pages\/3360\/revisions\/3361"}],"wp:attachment":[{"href":"https:\/\/cinethailand.com\/en\/wp-json\/wp\/v2\/media?parent=3360"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}