Return Policy

1. Change / Return Product

Customers can exchange / return products within 7 days after receiving the product (From the date of receipt of the parcel). If damage is found on the product or it cannot be worn. By changing / returning the product, the price tag and product package must be in the original form as on the day the customer received the parcel.

By considering the exchange / return of the product, the conditions are as follows.

  • The product is damaged and cannot be worn.
  • The model, size or color of the product is not correct as ordered.
  • Parcel is damaged.

Remark :

  • The product must be in unworn condition. But you can try it without removing the product tags.
  • Goods to be returned must be packaged as the customer received the product. Including tags, and other additional accompanying goods sent.
  • Products cannot be exchanged/returned in case of more than 7 days after receiving the parcel.
  • The product does not change back, cannot be exchanged for money.

2. How to return product

There are 2 main ways to return products, including LINE and EMAIL.

  • LINE Official

    @cinethailand

  • Email

    cine.thailand@gmail.com

Please provide your phone number for staff to contact you back. After receiving the exchange/return request, CINE will contact the customer through the channels provided.

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